New Kentucky Medicaid Managed Care Story Bank Hotline

Do you have a personal or organizational story about Kentucky’s new “Medicaid managed care” system?

In November 2011, Kentucky Medicaid changed the way it operates its Medicaid program by expanding managed care coverage to all areas of the state. Medicaid contracted with three new managed care organizations (MCOs) to coordinate health care for most Medicaid members. The new MCOs are: CoventryCares of Kentucky, Kentucky Spirit Health Plan and WellCare of Kentucky. This change did not affect members in Jefferson County and the 15 surrounding counties served by the Passport Health Plan.

While this change may work better for children and families, we know there have been some problems. If you want to document your story, positive or negative, with the new Medicaid managed care system, please call Kentucky Youth Advocates’ Medicaid Managed Care Story Bank Hotline. Your experiences with managed care will help us understand what we can do to help to improve this system.

To call the Kentucky Medicaid Managed Care Story Bank Hotline, please dial 1-888-825-5592 and press 1 when the welcome voicemail begins. If you call during non-business hours or when someone is not available to take your call, please leave your story over the hotline voice mailbox with your name and contact number. If you would like to document your story electronically, please fill out the form located on the Kentucky Voices for Health website.  Click here to access this form.

For help with questions about Medicaid managed care health plans such as covered benefits and available providers for each plan, members can call the state helpline at 1-855-446-1245 from 8 a.m. to 6 p.m. Eastern Time, Monday through Friday.

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