Help Ensure Medicaid Members Have Updated Addresses

As of August 18, the Department for Medicaid Services (DMS) wants its members to update their current address in its system. If DMS receives any returned mail from an address that is not current, members could lose health coverage. If an address appears incorrect, the member will have the remainder of that month plus another month to update the address.

If you have Medicaid and have recently moved, please update your address with DMS. If you help people sign up for Medicaid or work with Medicaid members — including healthcare providers, school resource centers, or community resource representatives — please encourage members to update their addresses. You can help them fill out and submit their new address with a form created by DMS.

How to Update an Address

1. A member can change an address through the kynect hotline (1-800-635-2570) or kynect online.

2. Members can also visit or call their local DCBS office.

3. A member can mail or fax this form to DMS. Please note that anyone can assist a Medicaid member in completing this form, but it does require the signature of the member or their authorized representative.

4. If a member has SSI Medicaid, they need to update their information by visiting their local Social Security office or calling 1-800-772-1213.

For more information on how to update addresses, please view and share this flier.

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